# Felisco-Sun Port Trucking — Customer Booking & Drayage Navigation Guide > **Official Shipper & Importer User Guide** > **System:** Felisco-Sun Port Drayage & Haulage Customer Portal > **URL:** `/trucks/customer.html` > **Target Audience:** Importers, Exporters, Clearing & Forwarding Agents, Warehouse Managers, Factory Logistics Officers > **24/7 Operations Hotline:** +233 (0)24 823 8541 / +233 (0)55 794 1830 --- ## Table of Contents 1. [Welcome to Felisco-Sun Port Drayage](#1-welcome-to-felisco-sun-port-drayage) 2. [Portal Layout & Main Navigation](#2-portal-layout--main-navigation) 3. [Step-by-Step: How to Book a Truck (3-Step Wizard)](#3-step-by-step-how-to-book-a-truck-3-step-wizard) - [Step 1: Cargo Specifications & Delivery Route](#step-1-cargo-specifications--delivery-route) - [Step 2: Freight Review & Dispatch Rate Negotiation](#step-2-freight-review--dispatch-rate-negotiation) - [Step 3: MTN Mobile Money (MoMo) Payment & Invoice](#step-3-mtn-mobile-money-momo-payment--invoice) 4. [How Real-Time Rate Negotiation Works](#4-how-real-time-rate-negotiation-works) 5. [Tracking Your Container on the Live GPS Map](#5-tracking-your-container-on-the-live-gps-map) 6. [Managing Active Bookings & Dispatched Trips](#6-managing-active-bookings--dispatched-trips) 7. [Official Invoices, E-Waybills & Payment Receipts](#7-official-invoices-e-waybills--payment-receipts) 8. [Rating Your Driver & Reporting Issues (Disputes)](#8-rating-your-driver--reporting-issues-disputes) 9. [Frequently Asked Questions (FAQ) & Best Practices](#9-frequently-asked-questions-faq--best-practices) --- ## 1. Welcome to Felisco-Sun Port Drayage Felisco-Sun Ghana Ltd. provides dedicated port container drayage (20ft & 40ft), heavy-duty flatbeds, lowbeds, and box truck haulage connecting **MPS Terminal 3 (Tema Port)**, **Golden Jubilee Terminal**, and **Takoradi Port (TACOTEL)** to industrial zones, warehouses, and factories across Ghana. ``` +───────────────────────────────────────────────────────────────────────────────────+ | YOUR CARGO JOURNEY WITH US | +───────────────────────────────────────────────────────────────────────────────────+ | | | 1. SUBMIT ORDER 2. DISPATCH CALL 3. MOMO PAYMENT 4. LIVE TRACK | | Enter cargo, Dispatcher reviews Transfer to Follow your | | terminal & drop- & agrees rate official MoMo truck with | | off destination via phone/SMS with your Ref GPS updates | | | +───────────────────────────────────────────────────────────────────────────────────+ ``` ### Why Book Through the Portal? - **GPHA Biometric Cleared Drivers:** All operators hold valid Ghana Ports & Harbours Authority passes. - **Goods-in-Transit (GIT) Insurance:** Cargo protected up to GHS 250,000 per transit against loss or damage. - **Real-Time GPS Tracking:** Live vehicle coordinates streamed from port gate-out to final destination. - **Instant Official E-Receipts:** Automated GRA-compliant invoices and payment receipts sent via SMS. --- ## 2. Portal Layout & Main Navigation When you open **`/trucks/customer.html`**, you will find four main navigation tabs: | Tab Name | Purpose | What You Can Do | |---|---|---| | **1. Book Haulage** | Request a Truck | Specify cargo, select port origin & destination, review details, and submit for pricing. | | **2. Live Fleet Radar** | Radar & Scanner | Scan for available trucks near Tema or Takoradi terminals within a 5km to 25km radius. | | **3. My Bookings & Trips** | Tracking Hub | View pending requests, track rolling trips, inspect milestones, and view driver details. | | **4. Payments & Invoices** | Billing & Records | Settle freight invoices, download official receipts, rate drivers, or file claims. | --- ## 3. Step-by-Step: How to Book a Truck (3-Step Wizard) ### Step 1: Cargo Specifications & Delivery Route Open **Tab 1: Book Haulage**. Complete the order specification fields: 1. **Cargo & Vehicle Specifications:** - **Cargo Category:** Select your container or goods type (*20ft Container*, *40ft Standard/High Cube*, *Breakbulk / Steel*, *Palletized Goods*, *Heavy Machinery*). - **Required Truck Specification:** Choose matching body type (*Container Hauler 40ft*, *Container Hauler 20ft*, *Flatbed Heavy Duty*, *Lowbed Equipment Hauler*, *Box Truck*). - **Commodity Type:** Select commodity (*Cocoa / Agricultural*, *Steel Rebar / Iron*, *Machinery / Spare Parts*, *Timber / Wood*, *FMCG / Food & Beverage*, etc.). - **Cargo Weight (Tonnes):** Enter approximate gross payload weight (e.g. `25.0` tonnes). - **Handling Notes (Optional):** Add special instructions (e.g., *"Requires crane grounding at factory"*, *"Fragile glass bottles"*, *"Port customs seal #GH-88219"*). 2. **Contact Information:** - **Contact Phone Number:** Enter your active Ghana mobile phone (e.g. `0241234567`). *(Important: Our operations desk will call you on this line to confirm the negotiated rate and SMS your payment link).* - **Shipper / Contact Person:** Enter your name or company name (e.g., *Kwesi Mensah / Apex Logistics Ltd*). 3. **Terminal Pickup & Destination:** - **Origin Port Terminal:** Select where your container is staged: - *Tema Port — MPS Terminal 3 (Meridian Berth)* - *Tema Port — Golden Jubilee Terminal (GPHA Yard)* - *Tema Port — Main Harbor Gate 1* - *Kpone Inland Container Depot (KICD)* - *Takoradi Port — TACOTEL Container Terminal* - **Delivery Destination Address:** - Select from saved destinations or click **Add Destination** to type your delivery warehouse address using Google Maps autocomplete (e.g. *Spintex Industrial Area, Accra* or *Kumasi Boankra Inland Port*). 4. Click **Review Order & Submit for Dispatch Pricing →**. --- ### Step 2: Freight Review & Dispatch Rate Negotiation In Step 2, review your order breakdown: - Origin Port Terminal vs. Drop-off Destination. - Vehicle Class and Cargo Weight. - Initial tariff baseline. ``` +──────────────────────────────────────────────────────────────────────────+ | 🏷️ NEGOTIATED FREIGHT PRICING MODEL EXPLAINED | | Because terminal wait times, fuel indices, and container return fees | | change daily, Felisco-Sun provides customized, negotiated rates. | | When you click submit: | | 1. Our operations desk immediately receives your cargo details. | | 2. A dispatcher calls you to finalize the exact agreed price. | | 3. You receive an SMS alert with your approved price and payment link. | +──────────────────────────────────────────────────────────────────────────+ ``` - Click **Submit Request to Dispatch Desk →**. - Your booking reference (e.g. `req-847291`) is created and an SMS notification is sent to Felisco Operations. --- ### Step 3: MTN Mobile Money (MoMo) Payment & Invoice Once the dispatcher confirms your negotiated rate, Step 3 activates: ``` +──────────────────────────────────────────────────────────────────────────+ | 📱 OFFICIAL FELISCO-SUN MOMO PAYMENT DETAILS | +──────────────────────────────────────────────────────────────────────────+ | Recipient Name: Philomena Sena Tsikudo Zip Up (Felisco Operations) | | Mobile Number: 0557941830 | | Network: MTN Mobile Money | | Amount: GHS [Your Agreed Rate] (please add MoMo fees) | | Reference Code: FS-REQ-XXXX (Shown on your screen) | +──────────────────────────────────────────────────────────────────────────+ ``` #### How to Pay via MTN MoMo: 1. Dial **`*170#`** on your mobile phone. 2. Select **Transfer Money → MoMo User**. 3. Enter Recipient Number: **`0557941830`**. 4. Confirm Recipient Name: **Philomena Sena Tsikudo Zip Up**. 5. Enter the exact Amount shown on your screen (plus MoMo cash-out charges). 6. In the **Reference** prompt, enter your unique reference code (e.g. `FS-REQ-8472`). 7. Enter your 4-digit PIN to authorize. 8. On the portal screen, click **✅ I've Completed the MoMo Transfer**: - The dispatch desk receives an instant alert. - Your payment is verified within 5–10 minutes. - A driver and truck are immediately dispatched to the terminal gate. - You can click **🧾 View Formal Receipt** or **Watch for Assigned Truck on Live Map**. --- ## 4. How Real-Time Rate Negotiation Works 1. **Submission:** When you submit a booking, your request appears instantly on the Felisco Dispatcher Console. 2. **Dispatcher Call:** A terminal dispatcher calls you to confirm vessel clearance, gate pass availability, and delivery time. 3. **SMS Alert:** The dispatcher locks in the agreed price in the system. You receive an instant SMS: > *"Felisco-Sun: Your haulage request for [Cargo] has been quoted at GHS 2,500. Click here to view invoice and pay: [Link]"* 4. **Direct Link:** Clicking the link in the SMS takes you directly to your order summary and payment screen. --- ## 5. Tracking Your Container on the Live GPS Map ### 5.1 Using the Radar Scanner (Tab 2) - Open **Tab 2: Live Fleet Radar**. - Select your port terminal (e.g., *Tema MPS Terminal 3*) and choose a search radius (*5 km*, *10 km*, or *25 km*). - Click **Scan Radar** to view real-time standby trucks positioned in the Tema port buffer yards ready for dispatch. ### 5.2 Live Following of Your Assigned Truck - Under **Track Specific Trip** on the right side of Tab 2: - Enter your **Trip ID** (received in your SMS confirmation or found in Tab 3). - Click **Follow Trip**. - The map centers directly on your truck and streams real-time updates as your container rolls along the highway. --- ## 6. Managing Active Bookings & Dispatched Trips Open **Tab 3: My Bookings & Trips** to inspect all your shipments: ### 6.1 Left Column: Orders & History - **My Active Bookings:** Shows open requests waiting for price agreement or truck matching. - **Dispatched Trips:** Lists all rolling deliveries and completed trips. - **Direct Trip Lookup:** Paste any Trip ID to pull up its full telemetry. ### 6.2 Right Column: Live Inspector Panel When you select an active trip, you will see: - **Vehicle & Driver Details:** Assigned tractor plate (e.g. `GT 1234-24`), driver name, and contact number. - **Live Corridor Status:** - `assigned` — Driver notified; entering terminal gate queue. - `arrived_pickup` — Truck inside container terminal waiting at berth. - `loading` — Container being hoisted onto trailer chassis. - `in_transit` — Moving on highway under GPHA customs seal. - `arrived_dropoff` — Arrived at your warehouse gates. - `unloading` — Container grounded / destuffed. - `delivered` — Cargo received; physical waybill signed. - `completed` — Delivery finalized with Proof of Delivery photo. - **Journey Milestones Timeline:** An audit log displaying the exact timestamp of every milestone. --- ## 7. Official Invoices, E-Waybills & Payment Receipts Felisco-Sun provides corporate-ready documentation for tax filing, corporate expense reconciliation, and GRA/audit purposes. ``` +──────────────────────────────────────────────────────────────────────────+ | DOCUMENT STATES: | | • BEFORE PAYMENT ──> Commercial Freight Invoice (Proforma / FS-INV-...) | | • AFTER PAYMENT ──> Official Payment Receipt (Paid in Full / FS-REC-..)| +──────────────────────────────────────────────────────────────────────────+ ``` ### Viewing and Printing Your Document 1. In **Tab 1 (Step 3)** or **Tab 4 (Payments & Invoices)**, click **📄 View Document** or **📄 View / Print Freight Invoice**. 2. A high-resolution, print-ready document modal opens with: - Felisco-Sun Corporate Details, TIN (`C002819381X`), and official stamp. - Consignee Name & Contact. - Origin Terminal, Delivery Address & Cargo Description. - MoMo Transaction Reference & Timestamp. - Authorized Signature box. 3. Click **Print Document** to print directly on A4 paper or save as a PDF. 4. You can also view your official receipt on any device anytime at: `https://[your-domain]/trucks/receipt.html?id=[YOUR_BOOKING_OR_TRIP_ID]` --- ## 8. Rating Your Driver & Reporting Issues (Disputes) We maintain rigorous service standards across our driver fleet. ### 8.1 Rating Your Driver 1. Open **Tab 4: Payments & Invoices**. 2. Under **Rate Your Haulage Driver**, select a score from **1 to 5 Stars**. 3. Click **Send Rating**. Your feedback directly impacts the driver's bonus standing and fleet leaderboard. ### 8.2 Reporting a Dispute or Issue If you experience an operational issue (such as terminal gate delays, container demurrage concerns, or cargo seal questions): 1. In Tab 4, locate **Report an Issue with This Trip**. 2. Type a brief description of the issue (e.g. *"Terminal crane delayed loading by 3 hours; requesting detention waiver"*). 3. Click **File Dispute**: - The issue is flagged with high priority on the Operations Manager's console. - A supervisor reviews the GPS timestamp logs and contacts you to resolve the matter. --- ## 9. Frequently Asked Questions (FAQ) & Best Practices ### Q1: What happens if I make a MoMo transfer without including the reference? **Answer:** Always try to enter your reference (e.g. `FS-REQ-XXXX`) in the MoMo note field. If you forget, click **✅ I've Completed the MoMo Transfer** in the portal and call dispatch on **`+233 24 823 8541`** with your mobile phone number and transfer amount. Our billing desk will match your transaction manually. ### Q2: Can I book a truck before customs clearance is complete? **Answer:** Yes! You can submit your booking up to 48 hours in advance to secure a standby truck. When your ICUMS release order is approved, notify your dispatcher to order the truck into the terminal gate. ### Q3: What should I do if the assigned truck breaks down? **Answer:** You don't need to do anything! Felisco-Sun operates a standby fleet at Tema and Kpone. If an assigned vehicle has a mechanical issue, our operations team performs a **1-click standby truck swap**. Your payment, invoice, and cargo tracking are seamlessly transferred to a replacement vehicle. ### Q4: How do I prove that my cargo was delivered? **Answer:** Upon delivery at your warehouse, the driver captures a **Proof of Delivery (POD)** photograph of the grounded container and signed physical waybill. This photo is verified by our operations desk and archived in your trip record. --- ### Need Immediate Assistance? - **Operations Hotline:** +233 (0)24 823 8541 - **Emergency Dispatch:** +233 (0)55 794 1830 - **Email:** operations@feliscosun.com - **Headquarters:** Plot 14, Commercial Wharf Road, Heavy Industrial Area, Tema, Ghana